Warranty & Repairs
Your 2-year warranty covers manufacturing faults from day one. Here's a clear summary of what is and isn't included.
- Manufacturing defects in materials
- Faulty components
- Improper assembly at point of manufacture
- Free repair or like-for-like replacement
- Standard return shipping at no charge
- Accidental damage or misuse
- Unauthorised modifications or repairs
- Normal wear and tear
- Operation outside specified environmental or electrical limits
- Damage caused by external equipment or wiring
Our warranty reflects confidence in our engineering standards. But support goes further. We offer free lifetime technical support, ongoing software and firmware updates, and an in-house ISO17025 calibration service — whether you operate a single system or manage multiple global test facilities.
Our support doesn't stop when your warranty expires. We offer a best-effort repair service for older products, with transparent communication at every step.
A straightforward three-step process — you'll be kept informed at every stage, from diagnosis through to return.
Reach out by email. We'll confirm eligibility, check warranty status, and advise on the best course of action before anything is shipped.
We issue a Returns Material Authorisation number with clear packing guidance and shipping arrangements, depending on your location.
Once received, our technicians complete a full diagnostic. You'll be informed of findings, next steps, timelines, and any costs before work proceeds.
Have your product model and serial number to hand — our support team will take it from there.
